OFFICE OF THE DIRECTOR
The Office of the Director provides leadership, oversight, and administration of the five functional areas of the division. Specific responsibilities include budget planning, rule promulgation, policy development, legislative analysis of proposed legislation, strategic planning, fleet management, establishment of priorities, staff development, and enforcement of administrative actions. Additionally, the Office of the Director ensures the functional areas operate in a cooperative effort to achieve the mission and vision of the division. The five functional areas of the division include: Operations, Slot Operations, Revenue & Financial Analysis, Auditing, and State Compliance Agency (SCA).
CONTACT:
Joe Dillmore, Director
Email: joe.dillmore@flgaming.gov
Phone: (850) 794-8139
Address: 4070 Esplanade Way Suite 250, Tallahassee, FL 32399
OFFICE OF OPERATIONS
The Office of Operations ensures that the day-to-day operation of races and games are conducted in accordance with Florida’s pari-mutuel rules and statutes. All individuals and businesses who work or conduct business at a racetrack, fronton, cardroom, or slot machine facility and who have access to money wagered, restricted areas, and/or racing animals, must obtain an occupational license issued by the division. Operations staff issues approximately 21,953 pari-mutuel, cardroom, and slot machine occupational licenses annually. Operations’ field staff collects approximately 62,542 urine and blood samples from racing animals that are analyzed by the University of Florida, College of Veterinary Medicine’s Racing Laboratory, for prohibited substances. The Office of Operations is also responsible for monitoring each race/game and conducts inquiries and hearings into alleged violations of the state pari-mutuel statutes and rules.
CONTACT:
Glenda Ricks, Chief Operations Officer
Email: glenda.ricks@flgaming.gov
Phone: (850) 794-8130 FAX: (850) 536-8714
Address: 4070 Esplanade Way Suite 250, Tallahassee, FL 32399
Jamie Pouncey, Operations Management Consultant Manager
Email: jamie.pouncey@flgaming.gov
Phone: (850) 794-8139
Address: 4070 Esplanade Way Suite 250, Tallahassee, FL 32399
Cyntoria Harris, General & Operations Manager
Email: cyntoria.harris@flgaming.gov
Phone: (850) 794-8130 FAX: (850) 536-8714
Address: 4070 Esplanade Way Suite 250, Tallahassee, FL 32399
Dennis Miller, Pari-Mutuel Regional Manager, Southern Region
Email: dennis.miller@flgaming.gov
Phone: (754) 288-1050
Address: 1400 West Commercial Blvd., Suite 165, Ft. Lauderdale, FL 33309-3787
Steven Maners, Regional Program Administrator, Central Region
Email: steven.maners@flgaming.gov
Phone: (407) 650-4051 FAX: (407) 481-5651
Address: 400 West Robinson Street, Suite N-908, Orlando, FL 32801-1736
OFFICE OF SLOT OPERATIONS
The Office of Slot Operations ensures that the integrity of the day-to-day operations at the slot machine facilities is maintained by verifying that slot activity is conducted in accordance with statutes, rules, as well as the facilities’ approved internal controls. Slot Operations’ staff ensures that every slot machine is certified by an independent testing lab; all machines meet the 85 percent minimum payout standard; minors do not have access to the gaming floor; all shipments from slot manufacturers to the slot facilities are approved; all facility employees with access to sensitive gaming areas are eligible for and have obtained the proper occupational license; and the gaming environment remains fair and not misleading to the public. Slot auditors perform daily reconciliations to verify the accuracy of the slot monitoring systems to ensure the 35 percent tax revenue is remitted to the division, which is subsequently transferred to the Educational Enhancement Trust Fund.
CONTACT:
Bill Crafts, Chief of Slot Operations
Email: bill.crafts@flgaming.gov
Phone: (754) 288-1050
Address: 1400 West Commercial Blvd., Suite 165, Ft. Lauderdale, FL 33309-3787
OFFICE OF INVESTIGATIONS
The Office of Investigations examines rule and statutory violations that occur in pari-mutuel wagering, cardroom and slot machine gaming. The office is responsible for preserving the integrity of the industry through protection of participants, animals and the general wagering public. Typical investigative cases may include falsified license applications, occupational criminal history checks, animal cruelty, and the use of performance altering medications and/or illegal substances during races. Investigators also conduct background examinations of potential permit holders and perform in-depth inspections of all new pari-mutuel, cardroom and slot machine facilities prior to opening. All facilities are routinely monitored by investigators to ensure compliance.
CONTACT:
Bradford Jones, Chief of Investigations
Email: Bradford.Jones@flgaming.gov
Phone: (754) 288-1055
Address: 1400 West Commercial Blvd., Suite 165, Ft. Lauderdale, FL 33309-3787
OFFICE OF REVENUE AND AUDITING
The Office of Revenue and Auditing is responsible for safeguarding and accounting for state revenues in accordance with Florida Statutes and the Florida Administrative Code, as it relates to cardroom, pari-mutuel, slot machine gaming activities, and revenue share payments from the Seminole Tribe of Florida. The accurate accounting of the wagering provides the foundation to collect approximately $238 million in pari-mutuel, cardroom, and slot state revenue and an additional $341 million in revenue share payments from the Seminole Tribe of Florida. The Revenue and Auditing staff compiles statistical information for cardroom, pari-mutuel, and slot machine gaming, and performs additional revenue analyses requested by the commission, the Executive Office of the Governor, the Legislature, and the industry. The office also applies audit procedures that follow the overall framework and guidance provided by the Government Auditing Standards (GAS), as well as other applicable laws, rules, and regulations to ensure compliance with notification requirements, interstate wagering restrictions, proper accounting procedures are utilized, oversight of wagering pools, transmission of pari-mutuel information, proper payments to winning pari-mutuel patrons, and approval of totalizator security plans and software upgrades. It performs high-quality audit engagements with competence, integrity, objectivity, and independence and provides accountability, makes assessments of, and improves compliance of government regulated pari-mutuel, cardroom, and slot machine operations licensed by the Florida Gaming Control Commission (FGCC) to conduct gaming in the state of Florida. Additionally, this bureau performs analysis of proposed legislation, determines fiscal impacts on proposed legislation, and develops revenue projections.
CONTACT:
Tracy Swain, Chief of Revenue and Auditing
Email: tracy.swain@flgaming.gov
Phone: (850) 794-8140 FAX: (850) 536-8715
Address: 4070 Esplanade Way Suite 250, Tallahassee, FL 32399
STATE COMPLIANCE AGENCY (SCA)
The State Compliance Agency (SCA) is a part of the Division of Pari-Mutuel Wagering which has been designated by the Florida Legislature with the authority to carry out the state’s oversight responsibilities in accordance with the provisions outlined in the Gaming Compact Between the Seminole Tribe of Florida and the State of Florida effective July, 2010. For additional information, contact the National Indian Gaming Commission within the United States Department of Interior at 1441 L Street N.W., Suite 9100, Washington, D.C. 20005-3584, 202.632.7003, www.nigc.com. The Miccosukee Tribe has not been made a part of this Compact and therefore continue to operate under Federal jurisdiction.
CONTACT:
Beatriz McGee, Compact Audit Administrator, State Compliance Agency
Email: beatriz.mcgee@flgaming.gov
Phone: (754) 288-1052
Address: 1400 West Commercial Blvd., Suite 165, Ft. Lauderdale, FL 33309-3787
